Refund Policy

Understand our refund terms for Login AlertX subscriptions to ensure a smooth experience.

Effective Date: September 30, 2026

Thank you for choosing Login AlertX. This Refund Policy explains when refunds may be issued for Login AlertX subscriptions purchased through our website at loginalertx.com, and how refunds work for purchases made through the Microsoft Store and other third-party platforms. By using our services, including the 30-day trial, or subscribing, you agree to this Refund Policy. It should be read together with our Terms of Service and Privacy Policy.

1. Subscription Refunds

All Login AlertX subscriptions are annual, and this policy applies to every one of them. We offer a 14-day refund period for subscriptions purchased through our website. To be eligible for a refund:

  • You must request a refund within 14 calendar days of the date you were charged. This applies to both the first purchase and any renewal.
  • Contact our support team at [email protected] with your order number, the email address used for the purchase, and, if you wish, the reason for the request.
  • Once approved, refunds are issued to the original payment method within 7 to 10 business days.

Refunds are reviewed case by case. A request may be declined if it falls outside the 14-day period, if the subscription has been used extensively, or if we find misuse or a breach of our Terms of Service.

2. Cancelling Your Subscription

You may cancel your subscription at any time through your account on our website to stop it from renewing. Cancelling does not refund the current annual term. Your access to premium features continues until the end of that term. If you cancel within the 14-day refund period, you may also request a refund under Section 1.

3. Microsoft Store and Other Third-Party Purchases

If you bought Login AlertX (including any subscription or add-on) through the Microsoft Store, the purchase, billing, renewal, and refund are handled by Microsoft, not by us. We cannot issue, approve, or reverse refunds for Microsoft Store purchases. To request a refund, or to cancel a renewal, please use your Microsoft account or contact Microsoft support, and Microsoft’s refund policy will apply.

The same applies to any other reseller, marketplace, or app store you buy from: their refund policy governs, and you should contact them directly. Our 14-day refund period in Section 1 applies only to purchases made directly through our website.

If you are unsure where you bought your license, contact us at [email protected] with your license key or order details and we will help you find out.

4. Duplicate, Incorrect, and Discontinued-Feature Refunds

  • Duplicate or incorrect charges: If you were charged twice, or charged an incorrect amount, on our website, contact us and we will refund the duplicate or the difference, even after the 14-day period.
  • Discontinued paid features: If we discontinue a paid feature entirely, we will refund the unused portion of your current annual term for that feature, as described in our Terms of Service.

5. Non-Refundable Items

The following are non-refundable:

  • The 30-day trial, as it does not require payment.
  • Fees charged by your bank or payment provider (for example, currency conversion or card fees) that we are unable to reverse.
  • Purchases made through the Microsoft Store or other third-party platforms, which are subject to their refund policies (see Section 3).
  • Subscription charges requested after the 14-day period, except as described in Section 4 or where the law requires otherwise.

6. How Refunds Work

  • Payment method: Approved refunds are returned to the original payment method, through the payment provider used for the purchase (for example, Razorpay or PayPal). We cannot refund to a different account or method.
  • Timing: We process approved refunds within 7 to 10 business days. Your bank or card issuer may take additional time to show the credit.
  • License status: When a refund is issued, the related serial key is deactivated and premium features stop working on your devices. You can continue to use the free features of the Software.

7. Chargebacks and Disputes

If you have a problem with a charge, please contact us first at [email protected] so we can resolve it quickly. Filing a chargeback without contacting us may result in suspension of your license while the dispute is investigated, as described in our Terms of Service.

8. Your Legal Rights

Nothing in this Refund Policy limits any refund or consumer rights that apply to you under applicable law.

9. Contact Us

For refund requests or questions about this Refund Policy, please contact us at:

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated effective date. Any update applies to purchases made after the effective date.

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