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Troubleshooting

If you encounter issues with Login AlertX, this section provides solutions to common problems, from installation failures to missing notifications. For further assistance, contact support at [email protected].

Installation Issues

  • Installer Won’t Run:
    • Solution:
      1. Ensure you have administrative privileges: Right-click loginalertx-setup-vx.x.exe and select Run as Administrator.
      2. Temporarily disable antivirus software, as it may block the installer.
      3. Verify at least 50 MB of free disk space in C:\Program Files (x86).
    • Tip: Download a fresh copy from https://loginalertx.com/download/ if the issue persists.
  • Installation Fails:
    • Solution:
      1. Check for sufficient disk space (minimum 50 MB).
      2. Close other running programs to free up resources.
      3. Re-download the installer from https://loginalertx.com/download/ or Softpedia.
      4. Run the installer as an administrator.
    • Tip: Contact support if errors continue, including any error messages displayed.

Service Not Starting

The Login AlertX Service is a background service that monitors login events. If it’s not running, notifications may not work.

  • Check Service Status:
    1. Press Win + R, type services.msc, and press Enter.
    2. Find Login AlertX Service in the list.
    3. Verify its status is Running. If not:
      • Right-click and select Start.
      • Set Startup Type to Automatic (right-click, select Properties).
  • Solutions:
    • Restart your PC to reset the service.
    • Reinstall Login AlertX to repair the service installation.
    • Ensure you have administrative privileges for service management.
  • Tip: If the service fails repeatedly, contact support with details of the issue.

Email Notifications Not Sent

If you’re not receiving email notifications:

  • Check Internet Connection:
    • Ensure your PC is online (test by visiting a website).
    • Notifications are queued if offline and sent when connectivity is restored.
  • Verify Email Settings:
    • OAuth (Google/Outlook):
      1. In the Email Settings tab, click Sign out and sign in again.
      2. Ensure your browser allows pop-ups for authentication.
      3. Click Test Email to confirm setup.
    • SMTP:
      1. Verify SMTP server, port (587 or 465), username, and password.
      2. For Gmail, use an app-specific password (generate at https://myaccount.google.com/security).
      3. Click Test Email to diagnose issues.
  • Firewall Settings:
    • Ensure outbound traffic is allowed on ports 587 (TLS) or 465 (SSL).
    • Add Login AlertX to your firewall’s allowed apps.
  • Multiple Accounts:
    • Confirm the correct email account is configured for your user session.
    • Check the Email Settings tab for each user on a multi-user PC.
  • Tip: Check your spam/junk folder for notifications. If issues persist, contact support.

Premium Features Not Working

If webcam, audio, or system/network information isn’t included in notifications:

  • License Validation:
    • In the Activation tab, verify your Email Address and Serial Key.
    • Click Validate Key (requires internet).
    • Visit Pricing to confirm your subscription status.
  • Hardware Issues:
    • Webcam: Ensure it’s connected and works in another app (e.g., Windows Camera).
    • Microphone: Test in Sound Recorder or another app.
    • Check Device Manager for driver issues.
  • Feature Settings:
    • In the Premium Features tab, ensure Webcam Capture, Audio Recording, and System/Network Info are enabled.
    • Click Save and test with a lock/unlock event (Win + L).
  • Tip: Contact support if premium features don’t activate after validation.

No Notifications for Some Events

If notifications are missing for certain events (e.g., lock/unlock):

  • Check Preferences:
    • In the Preferences tab, ensure App Enabled is toggled on (system tray icon should be green).
    • Verify settings:
      • Select Every Login for all logon/unlock events.
      • Select First Login Only for initial logons only.
      • Check Include Lock/Unlock Events for lock notifications.
    • Click Save to apply changes.
  • Test Events:
    • Lock your session (Win + L) and unlock it to trigger a test notification.
    • Sign out and sign back in to test logon/logoff notifications.
  • Service Status:
    • Ensure Login AlertX Service is running (see “Service Not Starting”).
  • Tip: If notifications are inconsistent, reinstall the application or contact support.

Contacting Support

If you can’t resolve an issue, email [email protected]. Include:

  • Your Windows version (e.g., Windows 10 Home, 64-bit).
  • A description of the issue and steps to reproduce.
  • Any error messages displayed.
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