Troubleshooting

If you encounter issues with Login AlertX, this section provides solutions to common problems, from installation failures to missing notifications. For further assistance, contact support at [email protected].

Installation Issues

• Installer Won’t Run:
  • Solution:
    1. Ensure you have administrative privileges: Right-click LoginAlertX_Setup.exe and select Run as Administrator.
    2. Temporarily disable your antivirus software, as it may incorrectly flag the background service during installation.
    3. Verify you have at least 50 MB of free disk space.
  • Tip: Download a fresh copy from the official website or Microsoft Store if the issue persists.

Service Not Starting

The Login AlertX Service is a Windows background service that monitors login events. If it isn’t running, no events will be detected.

• Check Service Status:
  1. Press Win + R, type services.msc, and press Enter.
  2. Find Login AlertX Service in the list.
  3. Verify its status is Running. If not, right-click it and select Start.
• Solutions:
  • Restart your PC.
  • Reinstall Login AlertX to repair the service installation. Administrator rights are required.

Email Notifications Not Sent

If you are not receiving email alerts:

• Check Internet Connection:
  • Ensure your PC is online (required for Gmail OAuth).
  • Locally hosted SMTP servers do not require an active internet connection.
  • Events are queued if your PC is offline and emails are sent when connectivity is restored.
• Verify Email Settings:
  • Sign in with Google (OAuth):
    1. In the Setup tab, select Sign in with Google and click Authenticate again.
    2. Ensure your browser allows pop-ups for authentication.
  • SMTP:
    1. Verify your SMTP Server, Port (usually 587 or 465), Username, and Password.
    2. For Gmail, if using SMTP, you must use an App Password instead of your regular password.
  • Test Email: Click the Send Test Email button on the Setup tab. Check your spam/junk folder.
• Firewall Settings: Ensure outbound traffic is allowed on port 587 or 465 for SMTP users.

Premium Features Not Working

If webcam photos, audio recordings, or system information are missing from your alerts:

• License Validation:
  • Go to the License tab in the app.
  • Verify your status says Premium Active or Free Trial Active.
  • If inactive, enter your email and serial key, then click Activate (internet required).
• Hardware Issues:
  • Webcam / Microphone: Ensure they are properly connected and not blocked by Windows Privacy settings (Settings > Privacy & security).
• Feature Settings:
  • Go to the Premium Features tab.
  • Ensure the features you want (e.g., Webcam Capture, Audio Recording, System Info) are toggled On.
  • Click Save Settings.

No Notifications for Some Events

If notifications are missing for lock/unlock events but working for sign-ins:

• Check Notification Preferences:
  • Go to the Notification Preferences tab.
  • If First Login Only is selected, you will only receive an email for the first sign-in of a session. Unlocks will not trigger alerts.
  • To receive alerts for every lock/unlock event, you must have a Premium license and select Every Login & Unlock.
  • Ensure desired channels (Email, WhatsApp, Push) are turned On.
  • Click Save Settings.
• Test Events: Lock your session (Win + L) and unlock it to test if your trigger settings work.

Contacting Support

If you can’t resolve an issue, email [email protected]. Please include:

• Your Windows version (e.g., Windows 10, Windows 11).
• A description of the issue and the steps to reproduce it.
• Any error messages displayed in the app.