Troubleshooting

Windows: Installer Won’t Run or Fails

1. Run as Administrator: Right-click LoginAlertX_Setup.exe and select Run as Administrator to allow service registration.
2. Disk Space: Verify that you have at least 350+ MB of free disk space for the self-contained .NET 10 runtime binaries and local AI models.
3. Antivirus False Positives: If an endpoint security program blocks the service registration, add an exclusion for C:Program FilesLogin AlertX.

Failed Login Attempts (Event 4625) Not Triggering Alerts

If typing an incorrect password does not generate a failed login alert, Windows Security Auditing for logon failures was likely turned off in local security policy:

• Automated Self-Remediation (v4.3.1+): Login AlertX automatically checks Windows Audit Policy every 6 hours and auto-enables failure auditing for the Logon and Credential Validation subcategories.
• Manual Verification: Open an elevated Command Prompt or PowerShell and run:

  auditpol /get /subcategory:"Logon"

  Ensure Failure is listed as Enabled. If not, manually enable it with:

  auditpol /set /subcategory:"Logon" /failure:enable

System Tray Warning: “X channel issue(s) detected”

Login AlertX continuously monitors delivery health across all channels (v4.3.0+):

• View Exact Reason: Open the app dashboard and look at the Delivery Health section. It shows the exact protocol error (e.g., SMTP 535 bad password, Telegram bot blocked, or WhatsApp quota reached).
• 1-Click Resolution: Click the Fix button next to the failing channel to navigate directly to its settings page.
• Clear Warning: Once corrected, sending a successful test message (e.g. Send Test Email or Test Webhook) immediately resets the failure counter and restores the tray icon to healthy.

Email Notifications Not Arriving

• Google OAuth: Re-authenticate your Google account in settings. If popups are blocked in your browser, allow popups for localhost authentication.
• SMTP (Gmail / Yahoo): You must generate an App Password in your Google/Yahoo Account Security settings. Standard passwords will be rejected by mail providers.
• Firewall Ports: Ensure outbound traffic is allowed on Port 587 (TLS) or Port 465 (SSL).
• Spam Folder: Check your Spam / Junk folder and mark alerts from Login AlertX as “Not Spam”.