Frequently Asked Questions (FAQs)

This section answers common questions about Login AlertX to help you understand its functionality and resolve basic concerns. For additional support, contact [email protected].

Does Login AlertX work with multiple users on one PC?

Yes. Login AlertX monitors all user accounts on the same PC. Each Windows user can configure their own email settings and notification preferences independently. The background service (Login AlertX Service) continuously tracks events for everyone, ensuring no logins are missed, even if the app’s configuration window is closed.

Can I use Login AlertX without an internet connection?

Login AlertX always detects and logs login events locally, even when offline. Whether you need internet for notifications depends on your setup:

• Required: WhatsApp notifications, push notifications, Gmail OAuth sign-in, and license activation require an active internet connection.
• Not Required: If you configure an SMTP server that resides on your local network, email notifications will send without internet access.

If your PC is offline, Login AlertX will queue the events and dispatch the notifications once connectivity is restored.

How secure is my email password?

Your email credentials and OAuth access tokens are securely encrypted using Windows’ built-in Data Protection API (DPAPI). They are stored locally on your device and are strictly tied to your Windows user account. Login AlertX never transmits your passwords or login history to external servers. If using Sign in with Google, no password is ever stored.

What happens if the background service stops unexpectedly?

If the Windows background service stops, Login AlertX cannot detect new events. However, this is very rare because Windows is configured to automatically restart the service. If you suspect it isn’t running:

1. Press Win + R, type services.msc, and press Enter.
2. Find Login AlertX Service.
3. Right-click it and select Start.

How do I upgrade to premium features?

To unlock premium features like WhatsApp alerts, push notifications, webcam capture, and smart risk detection:

1. Purchase a license at loginalertx.com/pricing or from the Microsoft Store.
2. Open the Login AlertX app and go to the License tab.
3. Enter the Email Address used at purchase and your Serial Key.
4. Click Activate.

Alternatively, click Start Free Trial on the same tab to immediately begin a 30-day trial—no credit card needed.

Can I disable webcam or audio capture for privacy?

Yes, all premium capture features are optional and disabled by default. To manage them:

1. Go to the Premium Features tab in the Login AlertX app.
2. Toggle off Webcam Capture, Audio Recording, or Screenshot.
3. Click Save Settings.

Why don’t I receive notifications for lock/unlock events?

The Free plan only sends an alert for the first login of each session, which means routine screen unlocks are not emailed. Upgrade to Premium and select Every Login & Unlock in your Notification Preferences tab to receive an alert every time your PC is unlocked.

How do I know if premium features are active?

Go to the License tab inside the app. The status will display Premium Active or Free Trial Active if your premium features are unlocked. If your license has expired or wasn’t activated, it will show Free Plan.