Frequently Asked Questions (FAQs)

This section answers common questions about Login AlertX to help you understand its functionality and resolve basic concerns. For additional support, contact [email protected].

Does Login AlertX work with multiple users on one PC?

Yes, Login AlertX supports multiple user accounts on the same PC. Each user can configure their own email settings and notification preferences. The background service (Login AlertX Service) monitors all user sessions, ensuring events are tracked for each user independently. Configure settings by logging into each user’s Windows account.

Can I use Login AlertX without an internet connection?

Send email notifications (via OAuth or SMTP).
Validate premium licenses.

If you’re offline, events are queued and sent when connectivity is restored. Ensure your PC is online for full functionality.

How secure is my email password?

Your email credentials are encrypted using industry-standard AES encryption and stored securely on your device. Login AlertX does not transmit passwords to external servers except during OAuth authentication (handled securely by Google or Microsoft). Always use strong, unique passwords for your email account.

What happens if the background service stops unexpectedly?

If the Login AlertX Service stops, notifications may be delayed or paused. To resolve:

Check the service status in services.msc (see Troubleshooting Login AlertX).
Restart the service or your PC.
Reinstall Login AlertX if issues persist.

Events are queued during downtime and sent when the service restarts, provided you’re online.

How do I upgrade to premium features?

To access premium features (webcam photos, audio recordings, system/network info):

Purchase a license at https://loginalertx.com/pricing.
In the Activation tab, enter your Email Address and Serial Key.
Click Validate Key to activate.

Premium features require periodic internet validation and compatible hardware (webcam, microphone).

Can I disable webcam or audio capture for privacy?

Yes, you can disable webcam and audio capture:

Go to the Privacy tab in the configuration window.
Uncheck Webcam Capture and Audio Recording.
Click Save to apply changes.

These features are disabled by default and only active with a premium license and user consent.

Why don’t I receive notifications for lock/unlock events?

If lock/unlock notifications are missing:

Ensure Include Lock/Unlock Events is checked in the Preferences tab.
Verify App Enabled is toggled on (system tray icon should be green).
Check that Login AlertX Service is running (see Troubleshooting Login AlertX).
Test by locking (Win + L) and unlocking your session.

How do I know if premium features are active?

In the Activation tab, check the status:

“Premium Active” indicates your license is valid.
If not active, validate your email and serial key or visit https://loginalertx.com/pricing to purchase/renew.

For additional questions, email [email protected].

📚 Documentation